REFUND POLICY
At Puro Estilo Cigars Store, we are committed to providing our customers with high-quality cigars and accessories. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer the following refund policy:
1. Returns and Refunds:
We accept returns for unopened and unused products within [30] from the date of purchase.
To initiate a return, please contact our customer support team at to obtain a Return Authorization (RA) number.
Returns must be shipped back to us in their original packaging, including all accessories and documentation.
Upon receiving the returned item and inspecting its condition, we will process your refund.
Refunds will be issued in the original form of payment and may take [X business days] to appear on your statement, depending on your payment method.
2. Damaged or Incorrect Items:
If you receive damaged or incorrect items in your order, please notify us within [X days] of receiving your package.
We will provide you with a prepaid return shipping label for the damaged or incorrect items.
Once we receive the returned items, we will send you a replacement or issue a refund, as per your preference.
3. Refund Exceptions:
Please note that we cannot accept returns or issue refunds for opened or partially used cigar products due to health and safety regulations.
Additionally, any shipping and handling fees incurred during the purchase are non-refundable.
4. Cancellation of Orders:
If you wish to cancel your order, please contact our customer support team as soon as possible.
Orders can only be canceled before they are shipped. Once shipped, the return policy mentioned above will apply.
5. Contact Us:
For any questions or concerns regarding refunds or returns, please reach out to our customer support team at [contact email or phone number]. We are here to assist you.
Please note that this refund policy is subject to change without prior notice. It is your responsibility to review and understand our policies before making a purchase from Puro Estilo Cigars Store. We reserve the right to refuse returns or refunds in cases of suspected fraud or abuse of our policies.
Thank you for choosing Puro Estilo Cigars Store. We value your business and are dedicated to providing you with the finest cigar products and exceptional customer service.
Puro Estilo Cigars Store
Last Updated: 08/09/2010